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Not every issue needs a full service visit
Have a small refrigeration, HVAC, or beer system problem? Think you can fix it yourself, but want a professional to guide you? Allen Refrigeration & Air Conditioning now offers Video Diagnostic Tech Calls — a 20-minute live session with one of our experienced technicians.
During the call, we’ll help you diagnose the problem, walk you step by step through potential fixes, and give you peace of mind.
If the issue turns out to be bigger than expected, or if you don’t feel confident handling it yourself, we’ll schedule a full service visit — and your $79 video call fee will be credited toward your service invoice.
SCHEDULE HERE
How It Works
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Schedule Your Call – Pick a time that works for you.
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Connect via Video – Our tech will join you live to see the issue in real time.
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Diagnose & Guide – Walk through troubleshooting and possible fixes together.
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Decide on Next Steps – Fix it yourself or schedule a service visit.
Duration: 20 minutes
Cost: $79 (credited toward on-site service if needed)
What to Expect During Your Call
✔ Live, Guided Troubleshooting
This isn’t just a video assessment. Our technician will walk you step by step through the issue and help you resolve it when possible.
✔ Specialized Expertise
Work with a tech who knows commercial refrigeration, HVAC, and beer systems — not a general call center.
✔ Clear Next Steps
We’ll guide you through the problem and explain exactly what to do next, whether that’s a DIY fix or scheduling an on-site visit.
✔ No-Risk, Professional Support
If a full service visit is needed, your $79 video call fee is applied to your service invoice — saving you money and providing peace of mind.
Is This Right for You?
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Minor issues that might be easy to fix
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Questions about troubleshooting equipment
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Quick guidance before scheduling a full service visit
Not ideal if:
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The equipment is completely inoperable
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You need hands-on repairs that require tools or parts